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Reaching for enterprise agility with a dual operating system
The world is changing at an ever increasing pace. This is the mantra that we are relentlessly exposed to, and there is a fair bit of data to back up that claim as well, so clearly there are some...
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The four stages of market-focused reinvention as a model for change leadership
Change is not easy. In a recent IBM study, less than half of change management programs were successful, and the bottom 20% of companies only succeeded 8% of the time. For any company hard at work...
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Guarding against complacency in the enterprise
Complacency is a natural, almost inevitable feature of human behavior. It really is very difficult to recognize the need for change, especially as companies that experience hard times have almost...
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WoW level 90 boost and the limits of level-based game design
Character levels have been an essential part of the game design toolkit for a long time. In many cases, they work quite well, such as in single-player games and in tabletop environments with a set...
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Leaders grow their own replacements, managers don’t
In recent weeks, Raph Koster has been writing interesting post-mortem articles about Star Wars Galaxies. One point in particular caught my attention from a leadership point of view: the state in which...
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Managing inherent uncertainty with Lean Startup and social business
We live in a world full of uncertainty. If there was no uncertainty, waterfall would be an infallible project management method and a well-written business plan would be the key to success for any...
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Developing balanced leaders through Lean
Lean is a comprehensive management philosophy, and one important aspect of Lean is leadership. In this post, I will examine how adherence to Lean principles develops well-rounded leaders as measured...
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Fostering innovation by developing and hiring generalists
Where do innovations come from? The Soviet scientist Genrich Altshuller scoured through tens of thousands of patents in the mid-20th century to find an answer, and his findings suggest that generalists...
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Can all support functions become strategic business partners?
Companies are constantly looking for ways to be more effective and more focused. This places a major strain on the support functions, as they need to prove their worth in creating value for the...
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Seek out those who want to join your journey, not just the job
One good guideline in recruitment is to hire the person who wants the job, not the title. Even if they are less skilled initially, motivation to push through and learn easily outperforms learned skills...
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Value-based pricing and the four dimensions of value
For many companies, the traditional way to set prices has been some form of cost-plus pricing. In other words, they calculate their costs, slap on a margin, and there they have a price. However, this...
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The time is right for service-dominant logic
A change in marketing logic is underway. The perception that markets are a place where goods are exchanged for money is being replaced with a more nuanced view of service as the fundamental basis of...
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Book review: FinancialServiceLogic by Pekka Puustinen
Companies are increasingly striving to become more focused on customer needs and better serve their customers. After all, what is a company without customers? Yet, what exactly is the relationship...
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It’s not the world of platforms, it’s the world of service
Platforms are all the hype nowadays. It seems as if the silver bullet to success for any enterprise is to become a platform following a trend set by the iPhone with which Apple disintegrated Nokia as a...
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Theory is not the enemy of practice, they are allies
A dangerous misconception has become prevalent in our society. It is a pestilence that affects, among other things, companies, the academia, health care, and education. As an almost invisible force it...
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The building blocks of a dynamic organization
I have written about many themes that touch the corporations of today in this blog over the years. Themes such as Lean, social business, dynamic capabilities, Lean Startup, intrinsic motivation, and...
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A lesson from privately-owned companies: long-term thinking
The stereotypical privately-owned company is slow whereas a stereotypical public company is twitchy and run on a quarterly basis. Although these may be stereotypes, they do contain a grain of truth as...
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LEGO as a platform and as service
Platforms are all the hype nowadays. Whether it’s iOS, Android, Uber, or Airbnb, it seems that platforms are set to inherit the Earth. I have examined the platform hype and the deeper meanings derived...
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Can LEGO live up to its mission in the digital space?
LEGO is famous for its mission, “To inspire and develop the builders of tomorrow.” However, when it comes to the digital space, especially video games, LEGO has had a hard time finding ways to actually...
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Four lessons from QuickyBaby on continuous improvement – and video game...
Insights are acquired from surprising places. One such place for me when it comes to continuous improvement and work in general is live video game streaming on Twitch. In this post, I will dig into...
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